Reference

What this privacy policy covers

We explain exactly which details we use when you open an account, move money with DANA, OVO, GoPay, or QRIS, and ask support for help.

Account dataSession cookiesLocal paymentsSupport requests

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How we collect and use data

becekwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details you give when you open or update an account, plus device, browser, and transaction records that help us process DANA, OVO, GoPay, and QRIS activity. We use those records to confirm ownership, keep login sessions stable, fix failed transfers, answer support requests,

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and keep a clean audit trail for account checks. We share data only with service partners that help run payments, message delivery, fraud screening, or storage, and only in the amount needed for that task. If you ask to access, correct, or remove records, we handle
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it where local law permits and after we verify the request from the email or phone on file. If you log in from a new phone, we may ask for a fresh check before the record is exposed, and we keep older records only for the
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period needed for account handling and legal duty.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Where to send privacy requests

When you want a privacy change, use the contact path that matches your account.

ACCOUNT SAFEGUARDS

Controls that protect your records

Our privacy controls are built around the account you actually use. Cookies remember your session on Chrome for Android, Safari on iPhone, or desktop browsers, and they stop…

Collection scope

We take only what you type or confirm inside the account flow: name, email, phone number, device signals, and payment…

Session cookies

When you sign in on Chrome for Android, Safari on iPhone, or a desktop browser, a session cookie keeps the…

Payment records

DANA, OVO, GoPay, and QRIS records help us match a transaction to the right account and answer transfer questions.

Access control

Our staff see records on a need-to-know basis, and service partners only receive the part needed for payment routing, email…

Retention window

We keep records for the period needed for account handling, dispute checks, tax or audit duty, or fraud control.

Your requests

If you want a copy, correction, or removal, send the request from the email on file or use live chat…

Privacy questions from your account

The questions below cover the parts of privacy that matter most when you open an account, add payment details, or ask us to change records. Each answer points you to the same actions we use on the account desk, so you know what we keep, why we keep it, and how to reach us where local law permits. If you are unsure which channel to use, start with live chat and we will direct the request to the right team.

We collect the name, email, phone number, login method, and device signals you submit when you open the account. We use them to verify access, keep sessions stable, and answer support messages tied to your profile.

Payment references help us match your wallet or bank move to the right account, resolve failed transfers, and keep a clean record for checks. We do not need more than the reference data that supports the transaction.

Yes. Send the correction from the email on file, or ask through live chat after you prove ownership. We update the record after verification, and we keep the older entry only when local law requires it.

On phone and desktop, cookies keep you signed in, remember the language state, and reduce repeated checks while you move across pages. They stop when you log out or when the session expires.

Only staff and service partners with a real need can see parts of your record, and each one is limited to the task they handle. We do not expose full account files to everyone inside the brand.

Use email or live chat and include your account email, phone number, and the change you want. If the request touches sensitive data, we may ask for one more check before we move it forward.

We may keep some records after closure for fraud checks, payment reconciliation, or storage rules, but only where local law permits. When the retention period ends, we remove or anonymise the file.

What this privacy policy covers

Where to send privacy requests

Controls that protect your records

Collection scope

Session cookies

Payment records

Access control

Retention window

Your requests

Privacy questions from your account

01 What data do you collect when I open an account?

02 Why do you keep my DANA, OVO, GoPay, or QRIS records?

03 Can I correct my personal details later?

04 How do cookies behave on my phone or laptop?

05 Who can read my account data?

06 How do I send a privacy request?

07 Can you keep records after I close my account?

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